Nearshore Americas

Island Outsourcers Launches Delivery Center in the Bahamas

Jamaican BPO firm Island Outsourcers has expanded its operations into the Bahamas with the long-awaited launch of a contact center, its first on the Caribbean island. The facility, located on West Atlantic Drive, offers advanced technology critical to meeting the demands of the outsourcing market, the company said in a press release.

The new contact center will become a national “supermarket” for the Bahamian tourism industry, said Prime Minister Perry Christie, who inaugurated the center. “This Bahamas telemarketing center is envisioned to grow into a supermarket for Bahamas tourism products,” he said.

According to his statement, the delivery center will provide voice-based BPO services to the customers of Bahamasair as well as the Caribbean country’s Tourism Department. This is matter of pride for the Caribbean country because the Tourism Department’s call center was previously based in Miami, Florida. The arrival of Island Outsourcers seems to have prompted the government to relocate the call center to the island nation.

“As a budding global entity with a history of growth and ambition, expansion regionally was an expected next step for Island Outsourcers/itel-BPO Solutions,” Yoni Epstein, the company’s CEO said.

As many as 65 agents are currently working at the facility, but Island Outsourcers says it can generate an additional 200 jobs over the next few months.  By the end of the year, Epstein said, Island Outsourcers will seek to take on 300 full-time employees.

A skilled workforce and cultural affinity with North America make the Bahamas an attractive place for investment by outsourcing service providers, said Epstein.

The Bahamas’ time zone aligns with the eastern United States. That means call center agents have no need to work on night shifts. Additionally, Grand Bahama has several flights to major cities in North America, allowing clients easy travel between their headquarters and workstations.

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Headquartered in Montego Bay, Jamaica, Island Outsourcers/itel-BPO Solutions, which currently employs about 200 persons, is one of a few local BPO firms expanding rapidly in the region.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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