Nearshore Americas

The Nearshore Braces for Commoditization of Services

Risks are increasing for nearshore providers who fail to innovate and miss opportunities to contribute greater value to customers, says a group of experts at the recent Outsource2LAC (IDB) conference in Buenos Aires.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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