Nearshore BPO provider KM2 Solutions has expanded to the Dominican Republic with the launch of a contact center in the Caribbean country. The delivery center will provide customer care services through multiple channels, including voice, chat, email and text.
This is KM2’s fifth contact center with bilingual language capabilities. According to the company’s statement, the delivery center in the Dominican Republic will serve ‘a major international financial services client.’
Based in Santo Domingo’s industrial zone, the new center would provide wide-ranging back-office services including sales, retention, customer care and collections.
“It is evident that our clients are delighted with the professionalism, experience and engagement of our near shore labor force,” stated David Kreiss, KM2 Solutions CEO. “Additionally, the first class technology infrastructure, processes, and controls that we have in place will continue to drive superior performance.”
One of the fastest growing voice-based BPO providers in the nearshore region, KM2 Solutions started out with small operations in the Caribbean country of St.Lucia.
Dominican Republic is the fourth Caribbean country where it has operation, the other countries being Barbados and Grenada. But the company’s biggest bilingual call center is in San Pedro Sula, Honduras.
In 2012, the BPO provider was named Caribbean Contact Center of the Year by the Caribbean Business Awards. KM2, according to its website, has employed more than a thousand people, with a majority of them based in Honduras.
Despite its problems with drug-related violence, Honduras has remained a strong performer for KM2.