Global BPO provider Qualfon has recently celebrated its 25th anniversary, with the company officials building cribs and toys for a dozen of poor children in Mexico as part of marking the occasion.
Also, a few Qualfon executives announced that they would commemorate the anniversary by delivering ‘nutritious’ food packs to children in Cuatro Cienegas, a small desert town in Northern Mexico where almost one half of the population lives below the poverty level.
Fort Collins, Colorado-based company has long been known for corporate social responsibility (CSR). In 2019 alone, it carried out 120 outreach programs, serving 25,750 people in 26 communities, including schools, orphanages, governmental institutions, and churches.
Qualfon is now ‘a full-service’ BPO provider, having acquired several smaller rivals in the past decade. In the past eight years, its annual revenue has grown four-fold, from US$104 million 2012 to US$400 million today.
“As a privately held, family-owned business, it’s necessary for us to stay financially strong,” stated Mike Marrow, Qualfon’s CEO, at the company’s ‘leadership summit’ in Mexico City recently.
Founded in 1995, Qualfon now has approximately 16,000 employees in 27 locations; 20 in the United States, 3 in the Philippines, 3 in Guyana, 1 in Mexico, and 1 in Costa Rica.
Five years ago, the BPO provider opened its largest campus in the Guyanese capital Georgetown. Spread across a 10-acre plot in East Bank Demerara, the campus has employed thousands of people.