US technology vendor Tech Data has launched a customer services center in Costa Rica, an indication of the company’s renewed growth in Latin America years after it exited three countries in the region.
From its new office in Escazú, a canton in San Jose, Tech Data will provide customer life cycle management services.
“Original equipment manufacturers (OEMs) are increasingly looking for more efficient, cost-effective ways to manage the long tail of their customer base,” said John O’Shea, senior vice president, global lifecycle management services, at Tech Data.
Services offered through the facility include customer acquisition, contract renewals, and software licensing.
The Clearwater, Florida-based company – which exited Peru, Chile, and Brazil over the past six years, saying that it found it hard to get good returns on its investment – seems to have gained new momentum since 2017 when it launched technology-as-a-service that lets customers pay fees based on the use of computing devices and software.
Founded in 1974, Tech Data offers information technology products through distributors in over 100 countries. It expanded to Costa Rica in 2007 with the launch of a services center.
Meanwhile, the services sector in Costa Rica has kept on growing. According to a statement from CINDE, the country’s investment promotion agency, the sector employed more than 61,000 people as of December 2017.
“The reinvestment of companies such as Tech Data will allow us to continue generating more sources of quality employment for the country,” said Vanessa Gibson, Investment Climate Director at CINDE.