Nearshore Americas
Activus Connect

Tech Mahindra Buys US BPO Rival Activus

Tech Mahindra has acquired Activus Connect, an Orlando, Florida-based customer services provider, for US$62 million, gaining access to a large bunch of emerging workplace solutions widely sought-after by remote workers.

Activus employs 1,750 people, all of whom work remotely from their homes in the United States or  Puerto Rico using the company’s unique workplace solutions.

“This acquisition will enable our customers to rapidly scale and operate by leveraging the Work-at-Home model,” said Birendra Sen, who leads Tech Mahindra’s BPO unit.

“As a leading provider of employee-based, 100 percent work-at-home solutions, the synergies between Activus Connect and Tech Mahindra will usher in a new chapter of Customer Experience Management (CXM) powered by Virtual CX,” Activus Connect CEO Felix Serrano said.

The American firm posted $17 million in annual revenue for the financial year ending December 31, 2020, according to a statement from Tech Mahindra.

But its income soared suddenly this year as the hybrid offices mushroomed all around because of the pandemic. For the first six months of this year, Activus reported $21 million in revenue.

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Barely 3-years-old, Activus provides customer care services through chat, emails, phone, text, and video.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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