Global BPO giant Teleperformance has begun hiring thousands of workers in Trinidad and Tobago but will not have a delivery center in the country.
The T&T operation is based on an “offsite model”, stated the company, revealing that it had hired a headhunter to help acquire remote workers.
“With this opening, we expect to grow along with Trinidadians and Tobagonians and contribute together to the economic development of the country,” said Andrés Bernal, CEO of Teleperformance Middle Americas Region.
The company has already hired around 50 call center agents, with the headcount expected to reach 2,000 by the end of this year.
“They will be working closely with a local human resources provider for recruitment and payroll services during this phase with additional business facilitation support from the country’s national investment promotion agency (IPA), InvesTT,” stated the company.
The BPO provider took interest in investing after the agency took the company’s executives on a tour around the island, allowing Teleperformance to see for itself how foreign BPO providers are operating in the country.
The news comes weeks after iQor, a Florida-based call center firm, launched its third site on the island, creating jobs for hundreds of people in a little-known town called Chaguana.