Nearshore Americas

ACT Inaugurates Expansive Deliver Center in Jamaica

Advanced Call Center Technologies (ACT) has inaugurated another delivery center in Jamaica’s Montego Bay, almost doubling its operational capacity in the Caribbean country.

Based in the Barnett Tech Park, the new office has 50,000 square feet of floor space and is the company’s fourth site in Montego Bay, according to local newspaper Jamaica Gleaner.

At the time of inauguration, ACT Site Director, Rhone Charlton, said his organisation is “expanding its footprint in Montego Bay with 1,200 staff members in 12 thriving departments.”

“Our new building will add more production seats to our ACT footprint in Jamaica, which is more than double our previous capacity,” Charlton noted, adding that it will add a further 600 to 800 people to its workforce in 2018.

Founded in 1997, ACT provides contact center and back-office services to numerous American clients, with customer service, sales support, fraud and dispute management, and claims processing being its main domains.

The talk about ACT’s potential expansion in Jamaica had been in the air for more than three years. In 2015, reports emerged that ACT’s top executives were in talks with local real estate firms for building a new facility in the country.

ACT built its first Jamaican delivery center at the Barnett Tech Park, which is a centerpiece of BPO infrastructure on the island. The park, built by the real estate firm Mark Kerr-Jarrett, is armed with high-speed internet and a round-the-clock supply of electricity.

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Meanwhile, the Business Process Industry Association of Jamaica (BPIAJ) has claimed that the number of people employed by the industry had exceeded 26,000.

“Our industry has expanded outside of Montego Bay to other parts of the island, including Ocho Rios, Mandeville, Portmore, and Kingston and St. Andrew,” stated Gloria Henry, President of BPIAJ.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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