Nearshore Americas

Aegis Opens Contact Center in Lima With 800 Initial Employees

DALLAS, TX and MUMBAI, INDIA, Jun 14, 2012 (MARKETWIRE via COMTEX) — Aegis, a global leader in Business Process Outsourcing and part of the $27 billion Essar Group, announced that it has moved into Peru and inaugurated a new contact center in the city of Lima.

The company, with headquarters in Mumbai, India, plans to hire over 800 employees in the first stages and aims to reach a headcount of 2,000 in the second year.

The site, equipped with top-of-the-line technology and strategically located in the historical center of Lima, has three floors which include call center floors with over 300 positions, meeting, training and recruitment rooms and sections for Administrative employees as well as break rooms.

Aparup Sengupta, Managing Director and Global CEO, Aegis, said, “We chose to grow in Peru for its ease of doing business, skilled labor market and economic and political stability. We are happy to become part of the community here and hope to offer the best customer experience to our clients.”

According to Sandip Sen, President of the Global Customer Life-cycle Management Business, Aegis, “This is a great opportunity for us as we expand our presence in Latin America. We aim to further improve our position within Peru, create new work opportunities here and offer the best customer service experience to our clients.”

Fernando Padron, Country Head Aegis Peru, stated, “We are very happy we were able to enter Peru, which adds a new flag to the global Aegis Map. From here we will be offering our services to the internal Peru market, and also to the off shore markets.”

This is Aegis’ second step within the region, after acquiring Actionline de Argentina in October 2010, which has 5000+ employees and 5 sites spread out in different Argentine cities.

Peruvian industry has grown over the last years, and the market potential for voice services in Spanish is quite high, and both employment and economic development prospects are very good.

About Aegis Aegis is a global consulting, technology, outsourcing and training and education company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 53 locations across 12 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking, Financial Services & Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by the Essar Group, a USD 27 billion conglomerate. For more information, visit or connect with us on twitter (@aegisonline) and Facebook (

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Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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