U.S. BPO provider Allied Global is undergoing a major expansion in Guatemala with the launch of a new delivery center that will employ about 2,000 call center agents. The Overland Park, KS-based outsourcing firm says it plans to generate more than 4,500 jobs in the Central American country by the end of this year.
The new delivery center, located in the Plaza Zona 4 Mall in Guatemala City, will house about 2,000 employees, stated the company in a press release. Built at a cost of $5 million, the site also has training rooms, nursing, psychological room as well as cafeteria.
“Guatemala has a great potential and can continue to grow, Allied Global already provides 6,000 jobs for young workers who represent a strong driving force for the economy. Our plans are to continue growing and remain a major source of work for Guatemalans,” stated Manuel Gordo, CEO of the company.
Allied Global has 19 contact centers in Guatemala, Honduras, the United States and Canada, including the recent purchase of Marketlink in Iowa. The delivery center in Guatemala City will serve clients in English-speaking markets.