Outsourced CX vendor CSS Corp is gearing up to add 200 more employees to its operations in Costa Rica, where it already has two delivery centers.
Headquartered in Dallas, the company is seeking agents with customer service experience in Costa Rican of Heredia.
CSS expanded to Costa Rica in August 2013 with a contact center in Heredia. Four years later, the company opened another delivery center in Cartago, a small town about 12 kilometers east of the capital, San Jose.
“We are excited about the growth potential that Costa Rica has offered us in recent years. We strive to attract, retain and develop talent in the region,” said Jayagopi Andhoor, VP at CSS Corp.
CSS has approximately 1,600 employees in Costa Rica and offers customer support services in a variety of languages, including English, Spanish, Portuguese, French, German and Italian.
While multilingual technical support is the main service offered by the company from Costa Rica, its recent hunt for gamers shows that the company also uses Costa Rican facilities to support gaming customers in the United States.
CSS was founded in 1996 in the southern Indian city of Chennai. Today it employs over 11,500 people in 20 locations worldwide, including Colombia and China.