Narayan AmmachchiSingapore-based private equity firm Everstone sold its stake in Everise, a global IT and business process outsourcing (BPO) company it founded in 2016.
Everise is now majority-owned by two US investment firms: Warburg Pincus and Brookfield Asset Management.
Brookfield acquired a controlling stake in Everise in 2020. The latest transaction sees Warburg Pincus acquiring a significant stake in the company, without disclosing the exact size of its investment.
Everise was put up for sale in January 2023. Reports suggested that Brookfield wanted to sell its entire stake in the company. It is unclear whether Brookfield still owns any shares in Everise following the closure of the deal.
Everise was created in 2016 following the acquisition of C3 by Everstone. The company is led by CEO Sudhir Agarwal, a BPO industry veteran who previously ran Sunrise BPO. Agarwal is expected to continue leading Everise under the new ownership structure.
Everise currently employs over 19,000 employees in dozens of delivery centers around the world, including Nearshore locations in Guatemala and Colombia. Its key clients include healthcare organizations in the United States, as well as tech startups. The company’s portfolio of services includes customer experience and digital transformation.
In 2018, Everise achieved a significant industry breakthrough with its AI-powered omnichannel customer care solution, which provides consumers with a unified experience across all channels, including phone, email, chat and social media.
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