Nearshore Americas

India’s Intelenet Global Services Lands in Guatemala

Blackstone-backed Intelenet Global Services is expanding into Guatemala to provide nearshore business process outsourcing to North American clients, the Indian company says.

The new operation will provide multi-lingual support in English, French, and Spanish.

“Guatemala has emerged as an important BPO destination as the local population has a very good understanding of the American culture and the country has an abundance of English-speaking people. It offers a strong blend of multi-lingual skill sets, talent, and a favorable business climate, making it an ideal location to service clients in America,” said Susir Kumar, Managing Director and CEO of Intelenet.

Intelenet delivers business process outsourcing services to Fortune 500 companies in 36 facilities in the UK, United States, Australia, Philippines, Mauritius, Poland and India in industries in a variety of industries, growing from a handful of employees to more than 32,000 in less than 10 years.

Its last expansion was to add a 150-seat service center in Krakow, Poland, an effort it expects to expand to 500 seats. Last year, Barclays Bank took a 12.75 percent stake in SKR BPO Services, the holding company for Intelenet.

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CNBC in India reports that Intelenet could soon launch an initial public offering or, potentially, find itself sold to SPI Global, a Phillipines BPO, through liquidation of Blackstone’s majority stake in Intelenet.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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