BY STAFF REPORT
United States’ BPO firm KM2 Solutions has been voted the Caribbean’s best ‘Contact Center of the Year’.
The award, commissioned by Caribbean Business Awards (CBA), recognizes the US company’s strategic vision and execution of the call center service in the Caribbean region.
David Kreiss, founder and CEO of KM2, said he would credit the award to his staff in the Caribbean. CBA’s Janice Sutherland said KM2 had won the award beating out several other contestants, but she did not name the other contested companies.
Tony Jennings, KM2’s Caribbean Regional VP, praised his employees, saying ‘strategic vision and execution amount to little if an organization does not have the right people to execute that vision.’
KM2 has three contact centers in the Caribbean: the largest center in St. Lucia, a center in Bridgetown, Barbados, and a third in Grenville, Grenada.
The company also has a presence in Latin America with another large center operating in San Pedro Sula, Honduras. KM2 provides customer care, telesales, collections, and customer support services through voice, chat and email.