Nearshore Americas

Modsquad Sets up Shop in Costa Rica

US BPO provider Modsquad, one of the pioneers in remote working, has expanded operations to Costa Rica with an office in San Jose.

Sacramento, Calif-based BPO says it has already hired 45 persons in the Central American country and that it would recruit another 150 people by the end of 2024.

Modsquad, most of whose customer care agents operate remotely, is looking for multilingual candidates with fluency in French, German, Portuguese, and Chinese, in addition to Spanish and English.

“After a thorough evaluation process, we selected Costa Rica over Mexico, Colombia, Panama, and other Latin American countries,” stated the company in a press release.

Founded in 2007 by a lawyer in the US Silicon Valley, ModSquad is one of the pioneers of remote working in the global BPO industry.

“We did it all remotely. We’re the original remote CX company. We built a network of Mods all over the globe. Why? Because great CX doesn’t come from a cubicle,” says the company on its website. A large majority of its workers are based out of the United States and Britain.

The tech-based services industry in Costa Rica grew 6% as of the third quarter of 2021, representing more than US$6 billion in revenue, according to the country’s Ministry of Foreign Trade.

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The knowledge-based services industry accounted for 71% of the country’s total service exports in 2021.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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