Nearshore Americas

Atento’s Revenue Rises Thanks to Robust Growth in LATAM Market

Spanish call center service firm Atento’s 2014 revenue increased by 10.5% in constant currency in Latin America, largely due to the addition of new clients from telecoms sector, according to the company’s quarterly results announced this week.

For the full year of 2014, Atento posted US$2.3 billion in revenue, an increase of $42.1 million from the past year. Nevertheless, for the company whose stock is listed in the New York Stock Exchange, the sharp decline in Brazil’s Real seems to have hit hard.

“For the full year 2014, revenue for the Brazil region was $1.18 billion compared to $1.20 billion million for the previous year, a decrease of 1.8 percent but an increase of 7.5 percent in constant currency,” stated the firm, indirectly blaming the reduction in earnings on the decline of the real.

Atento’s CEO Alejandro Reynal stated that the company had grown into a leading CRM service provider from Latin America, despite what he called “a range of adverse macroeconomic conditions.”

Founded in 1999 as a spinoff of Telefonica’s call center business, Atento employs about 153,000 people, with nearly half of them in Brazil. The  firm stated that its revenue from telecoms clients increased by 11% last year.

In addition to Brazil, Atento has Latin American delivery centers in Argentina, Peru, Chile, Colombia, El Salvador, Guatemala, Panama and Uruguay.

“We have delivered robust financial results in 2014, further strengthening our leadership position in the fast-growing BPO CRM LatAm market. We have achieved a solid double-digit revenue growth in the Latam region where we continue to benefit from favorable outsourcing trends, increased share of wallet with existing clients and new client wins,” Reynal added.

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Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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