Nearshore Americas
FacebookXRedditPinterestEmailLinkedIn
Call CentersCountriesMEXICONorth AmericaVideo

“The Whole Thing is About Talent Management”

Kirk Laughlin
February 16, 2014
Add comment


What makes BPO operations really hum? Michael Desalles of Frost and Sullivan points to leading models of talent management across Latin America.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

View all posts

Add comment

You may also like

Nexus 2024: Diagnosing the Nearshore Model

The nearshoring model has been chugging along for decades now, and like any machine, it requires a checkup every now and then. Many questions arise among nearshore market players as the landscape twists and turnsRead more

Nexus 2024: But What About Political Risk?

Do politics matter to foreign investors? The short answer is: of course. Nevertheless, we’ve seen too many instances in which foreign businesses stick to their guns even as red flags wave furiously around them. There isRead more

Nexus 2024: Chasing the Dream of Caribbean 3.0

The Caribbean is much more than sun, sand and ocean breeze. A handful of global investors know it, and they’re happy with that knowledge. The Caribbean, however, hopes for something more. It hopes for an upgradeRead more

Topics