Teleperformance is preparing to launch a delivery center in Suriname’s capital Paramaribo, from which the BPO firm will provide Dutch-language customer care service.
The campus, which is being built in the heart of Paramaribo, will be staffed by about 200 people.
“The new multichannel contact center will provide high-quality customer care, customer acquisition, and technical support solutions to Benelux clients in Dutch,” stated the French outsourcing giant in a press release.
The news comes just months after Teleperformance announced the launch of an office in Guyana, a neighbor of Suriname. A former Dutch colony, Suriname is the only independent entity in the Americas where Dutch is spoken by the majority of the population.
The historic inner city of Paramaribo has been a UNESCO World Heritage Site since 2002.
“What makes this unique are the added capabilities this gives our clients who need or will need alternative Dutch language delivery options. It is with great pride that we all welcome our newest members to the Teleperformance family,” said Paulo César Salles Vasques, CEO, Teleperformance Group.
With 182,000 employees and 270 contact centers in 62 countries, Teleperformance is the biggest voice-based BPO provider in the world.
Teleperformance is also expanding rapidly in the United States, where it employs more than 27,000 people. The outsourcer is now hiring another 400 customer care agents in Killeen, Texas and 300 in Columbus, Ohio.