Nearshore Americas

Capgemini Signs 13-Year BPO Deal with Brazil Conglomerate

Source: Capgemini

PARIS — Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that its subsidiary, Capgemini Brasil, has entered into a new agreement with Brazilian conglomerate ABC Algar group to support their company’s operations in Brazil. Under the terms of the thirteen-year agreement, Capgemini will assume responsibility for Algar’s General Accounting, Account Receivables, Account Payables, Tax, Human Resources Administration, Payroll and Procurement.

The ABC Algar group currently controls companies, organized into 3 business units: technology & telecommunications, agribusiness, and services. As part of the agreement Capgemini will provide business process outsourcing services, with around 150 staff using Oracle and BPOpen* solutions from its Brazil delivery centers. The project will include standardization of processes and service levels across two Algar business units and nine of its companies, covering Agribusiness, Aviation, Security, Technology and Media. The aim is to increase productivity by over 45% in addition to improving quality and flexibility of services to keep up with Algar’s expected growth. This will be made possible through Capgemini BPO technology and its delivery network of more than 1,000 people in Brazil.

David Poole, Vice President and Head of Sales, Marketing & Innovation Business Process Outsourcing, Capgemini, said “With the combination of our globally recognized capabilities, market knowledge, Rightshore delivery model, and suite of tools and technology, including the BPOpen tool, Capgemini will aim to deliver savings, service improvements and standardization. These services will help Algar to grow by providing a secure and efficient platform which focuses on their core business processes. We are proud to be partnering with Algar and look forward to collaborating in this important initiative. We are convinced that Brazil’s economic outlook makes it an excellent place for Capgemini BPO to continue to grow its presence in South America.”

Gustavo Guimarães from Algar Agro CFO: “We were impressed by Capgemini’s collaborative approach and their cultural fit with our business. Capgemini’s capabilities in managing multi-process projects especially in Finance & Accounting and tax were also a key factor for us. They have demonstrated their commitment by supporting us in all areas of our business in Brazil.”

This is a major win for Capgemini in Latin America and perhaps the longest contract term in the history of BPO. It follows several months of competitive bidding for the contract.

* BPOpen is an innovative and future-proof global integrated services platform designed to help increase speed to value in Business Process Outsourcing (BPO) delivery. Built on a Service Oriented Architecture (SOA), BPOpen makes the Service Oriented Enterprise a reality, and drives Capgemini’s Rightshore delivery of Business Process Outsourcing (BPO) services including finance and accounting, procurement and human resources.

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About Capgemini

With 112,000 people in 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2010 global revenues of EUR 8.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience, and draws on Rightshore, its worldwide delivery model. Learn more at


Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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