Nearshore Americas

Faces in the Crowd

Cisco’s Karla Cisneros has always had a passion for networking, so much so that she achieved her Cisco Certified Network Associate (CCNA) and started working on the Cisco Certified Network Professional (CCNP) certifications, even before majoring in electronic and communications engineering at the Autonomous University of Nuevo León.
She is now preparing for the Cisco Certified Internetwork Expert (CCIE) certification in wireless technology, which has been her specialization since joining Cisco Mexico’s technical assistance center in March 2014 as a Customer Support Engineer.
As part of Cisco’s efforts to promote STEM learning among Mexican youth, Karla has volunteered to teach children how to code in initiatives such as Programa Escuela and CodigoX.
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Matt Kendall

During his 2+ years as Chief Editor at Nearshore Americas, Matt Kendall operated at the heart of both the Nearshore BPO and IT services industries, reporting on the most impactful stories and trends in the sector.

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