Narayan AmmachchiOwner Resource Group (ORG) has exited its investment in Bill Gosling Outsourcing (BGO), selling its entire stake to Chicago-based private equity firm Frontenac, marking a new phase of ownership for the Canadian-headquartered BPO provider.
ORG, an Austin-based private investment firm, had acquired a majority stake in 2020 at the height of the pandemic and oversaw a period of rapid expansion.
During its tenure, BGO’s workforce grew from about 2,500 to over 7,000 employees, alongside the acquisition of India-based MattsenKumar to build a technology centre of excellence.
Although Bill Gosling was founded in 1955, it only grew into an international operator in 2015 when it bought Alliance iCommunications.
Today, Bill Gosling operates delivery centers in seven countries, including Costa Rica, Trinidad and Tobago, the United States the United Kingdom and the Philippines.
Its Latin America footprint currently includes three delivery centers—two in Costa Rica (Heredia) and one in Port of Spain, Trinidad & Tobago, established as part of its nearshore strategy to serve North American clients.
Headquartered in Barrie, Ontario, the company provides accounts receivable management, customer experience, and back-office services.
Following the transaction, industry veteran Vipul Khanna, former CEO of FirstSource, will take over as CEO. He is expected to accelerate BGO’s AI-led service delivery model, positioning the firm to help enterprise clients deploy automation and drive productivity gains in an increasingly tech-driven outsourcing landscape.
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