Narayan AmmachchiTwo years after tapping into the remote talent pool of Trinidad & Tobago, Teleperformance solidified its presence by opening a physical office in the capital, Port of Spain.
This new delivery center marks the 31st Latin American country the company operates in, highlighting its growing footprint in the region.
Teleperformance broke into the Trinidadian market in early 2022, fueled by a post-pandemic surge in demand for remote workers. However, the initial operation relied solely on home-based agents, without a dedicated delivery center.
The Port of Spain center will cater to both telecom and fintech clients, leveraging the talent pool of about 250 existing Teleperformance employees in Trinidad. Officials anticipate expanding this headcount to 300 by the end of January.
Reports indicate that a specific demand from a prominent US-based fintech client triggered Teleperformance’s decision to establish a physical call center in Trinidad. The CEO of this unnamed company even participated in the center’s official opening ceremony, according to InvestTT, the country’s investment promotion agency.
Teleperformance boasts a strong presence across the Caribbean, with operations in Guyana, Jamaica and the Dominican Republic. Its Caribbean centers mainly handle English-language customer service for US clients.
On its website, Teleperformance emphasizes the cost-efficiency of nearshore contact centers, claiming up to 60% savings compared to domestic US locations. This value proposition also likely contributed to the company’s decision to invest in Trinidad.
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