Uber Seeing High Value Success with Costa Rica Center of Excellence

Since establishing a center of excellence in Costa Rica in 2016, Uber has managed to develop a high value team for the Spanish-speaking market.

Almost 500 people work in the Heredia center, mostly resolving customer service issues, but some of the team are also registering service quality, analyzing data, taking care of business accounts, and social network communications.

“The company looked for ways to take advantage of the talent that already existed here and train more people to have the right abilities,” said Juan Ignacio Araya, Uber Centers of Excellence leader for Latin America.

The ride sharing provider has invested more than US$1.5 million in the center and intends to employ 600 people by the end of the year.