Nearshore Americas

Genpact Bulks Up in Brazil With New Ops Center

Genpact has launched a new delivery center in Brazil as the Indian outsourcing firm prepares to bolster its operations in the nearshore region to head off a possible impact the proposed U.S. immigration laws would have on its North American BPO contracts.

The new services center, opened in the city of Uberlandia, Minas Gerais, will start operating early 2014, the company stated in a press release, adding that it will hire about 300 people in the weeks to come.

The Uberlandia center is expected to provide back-office services mainly in finance and accounting. “This also reinforces Genpact’s strategy of helping companies expand their global footprint by capturing growth in emerging markets without incurring unnecessary start-up operational costs,” the company stated.

The BPO provider says the Uberlandia center will initially hire 200 to 300 new professionals but will raise the headcount to 1,000 in the future.

Besides finance and accounting, the Brazilian center will also handle other BPO services including accounts payable, billing, collections, procurement and supply chain management,  stated Genpact.

“We chose the city of Uberlandia, in Minas Gerais, because of its large qualified talent pool, the presence of well-regarded universities, and its favorable infrastructure and location.  The municipal and state governments here in the region also provide significant support for professional training and the creation of new jobs,” said Affonso Nina, vice president and country manager, Brazil for Genpact.

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The Indian firm has a delivery center in Sao Paulo that employs more than 70 people. The company’s other centers in Latin America are in Mexico, Guatemala and Colombia.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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