Narayan AmmachchiIndian outsourcing firm HCL Technologies has expanded its operations in the United States with the launch of a delivery center in the city of Frisco, Texas. The new office — the Indian outsourcer’s fifth in the United States — will employ about 300 people, mostly computer science graduates.
Headquartered in Sunnyvale, California, HCL said it hopes to add another 200 employees to its Frisco office, besides expanding the floorspace by about 20,000 square feet.
Like other Indian BPO providers, HCL is bolstering its presence in the United States in order to stay nearer to its clients. North America accounts for more than 50% of its revenue.
Frisco is a growing city in the Dallas Fort-Worth area and is home to its half a dozen of HCL’s clients, including Dean Foods, Entergy, Dr Pepper Snapple Group (DPSG), EFH and Oncor.
“Having a local team in this new center in Frisco further validates HCL’s commitment to its customers in the region and it will help us collectively deliver greater value to our business and our end-customers,” commented Dean Foods CEO Gregg Tanner.
“Frisco continues to work hard to be a leader among American cities as a place for corporations to call home and to benefit from a vibrant economy, access to a skilled workforce and centralized location in the Dallas-Fort Worth metro area,” said Frisco Mayor Maher Maso, who inaugurated the HCL office.
HCL assured that it would have no problem finding skilled IT professionals in the area, stating that some top-ranked universities in Texas have expanded the availability of qualified graduates in IT-related fields.
Setting up delivery centers in a wide array of different time-zones and locations close to their clients is an increasingly popular strategy among Indian outsourcing firms. Such centers facilitate real-time collaboration, easing the task of serving clients with operations around the world.
HCL is one of only eight 21st century global technology companies to cross US$1 billion in net profit. It generates about $5.7 billion in annual revenue and employs more than 100,000 people across 40 different countries, with the majority of its employees working from India.
It has more than 1,500 employees in the United States alone, with offices in Cary, North Carolina; Redmond, Washington; Jackson, Michigan; and Rochester, New York.
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