Transparent BPO to Launch a Contact Center in Jamaica’s Spanish Town

Nearshore BPO provider Transparent has begun turning an abandoned textile mill in Jamaica’s Spanish Town into a contact center, saying the Caribbean country is “an ideal fit” to serve its American clients.

The facility, slated to open in the second half of 2022, will be big enough to accommodate as many as 1500 agents, stated the Rockville, Maryland-based company in a press release.

Transparent BPO, most of whose employees are based in Belize, says the Jamaican office will offer its clients an “additional regional option for contact center services at a competitive price.”

The BPO provider claimed that it chose Spanish Town after learning that the area is home to a large pool of experienced contact center agents.

“Labour surveys indicate thousands of Jamaicans work in the BPO sector and commute several hours daily to and from Kingston or Portmore.”

Transparent BPO began its operation in 2009 with a 30-seat site in Belize. It has since grown substantially in the Central American country. In October 2020, it inaugurated its largest call center in the capital city of Belmopan.

Transparent has operations in the Philippines as well, but all its employees there work from home.

“While Belize is the only Latin American country where English is the primary language, Jamaica is the largest English-speaking country in the Caribbean,” says Scott Newman, CEO of Transparent BPO.